Jewelry Refurbishment & Repair Policy
Last Updated: 1 July 2026
Our Commitment to Quality
At Autic World, we design premium titanium jewelry that is crafted for everyday wear, combining advanced materials, precision craftsmanship, and modern design. We understand that even the highest-quality jewelry may experience normal wear over time or accidental damage through daily use.
Our Jewelry Refurbishment & Repair Policy is designed to help restore eligible Autic World jewelry to its best possible condition through professional inspection, refurbishment, and repair services.
Eligible products receive up to two (2) complimentary refurbishment services within three (3) years from the original purchase date. Customers are responsible for applicable shipping charges, and any replacement components or gemstones not covered under this policy.
This policy applies to eligible purchases made through the official Autic World website and authorized sales channels.
Complimentary Refurbishment Services
To help maintain the appearance and performance of your jewelry, Autic World provides:
- Up to two (2) complimentary refurbishment services
- Valid for three (3) years from the original purchase date
- Available for eligible Autic World jewelry after inspection
Our refurbishment service is intended to restore the appearance of your jewelry where possible through professional refinishing and cosmetic restoration.
Each request is individually assessed by our service specialists before work begins.
Repair Services
If your jewelry has been accidentally damaged, our service team will inspect the item to determine whether it can be professionally repaired.
Depending on the condition of the product, repair services may include:
- Minor structural repairs
- Surface refinishing
- Restoration of cosmetic wear
- Replacement of eligible hardware where applicable
- Professional inspection and testing
- Quality control before return
If replacement components or additional labor are required beyond the complimentary refurbishment service, we will provide a quotation for your approval before proceeding.
No chargeable repair work will begin without customer approval.
Eligibility Requirements
To qualify under this policy:
- The jewelry must be an authentic Autic World product
- The product must have been purchased through the official Autic World website or an authorized sales channel
- A valid order number or proof of purchase is required
- The refurbishment request must be submitted within three (3) years of the original purchase date
- The jewelry must be inspected by our service team before eligibility is confirmed
Autic World reserves the right to determine service eligibility following inspection.
What’s Included
Depending on the product’s condition, eligible refurbishment may include:
- Professional cleaning
- Surface polishing
- Refinishing of titanium surfaces where applicable
- Removal of minor cosmetic wear
- Inspection of product integrity
- Hardware inspection where applicable
- Final quality assurance inspection
The exact refurbishment performed will vary depending on the product design, materials, and condition.
Our goal is to restore your jewelry as closely as possible to its original appearance while preserving its structural integrity.
Shipping & Handling
Customers are responsible for all shipping expenses associated with refurbishment or repair services.
This includes:
- Shipping the jewelry to Autic World
- Return shipping after service completion
- Insurance (recommended)
- Customs duties or import taxes where applicable
We strongly recommend using a tracked and insured shipping service, as customers remain responsible for their jewelry until it has been received by our service center. Autic World is not responsible for products lost or damaged during transit to our facility.
Diamond Replacement Policy
Certain Autic World jewelry includes natural or lab-grown diamond settings.
If a diamond is lost, missing, stolen, dislodged due to accidental impact, or damaged beyond reuse, the replacement diamond is not included under the complimentary refurbishment service.
In these situations:
- The customer is responsible for the cost of the replacement diamond
- Any required setting or labor charges will be quoted separately
- Replacement work will only proceed after customer approval
This policy applies regardless of whether the jewelry remains within the three-year refurbishment period.
Service Process
Our refurbishment and repair process have been designed to ensure every jewelry piece receives professional care.
- Step 1 – Contact Customer Support. Email our support team with order number, product name, description of the issue, and clear photographs of the jewelry.
- Step 2 – Initial Review. Our specialists will review your request and provide shipping instructions.
- Step 3 – Product Inspection. Once received, your jewelry undergoes a detailed technical inspection to determine eligibility, required refurbishment, repair requirements, and replacement component requirements (if any).
- Step 4 – Quotation (If required). If any chargeable repairs or replacement materials are necessary, we will send you a detailed quotation. Work begins only after your approval.
- Step 5 – Professional Refurbishment & Repair. Our technicians complete the approved work using professional techniques and conduct a final quality inspection.
- Step 6 – Return Shipment. Your jewelry is securely packaged and returned using the selected shipping method.
Service Timeline
Service times vary depending on the condition of the jewelry and the work required.
Typical turnaround time: Approximately 10–20 business days after inspection and approval.
Complex repairs or replacement components may require additional time.
Exclusions
This policy does not cover:
- Lost or stolen diamonds
- Replacement gemstones unless quoted separately
- Intentional misuse or abuse
- Damage resulting from accidents beyond repair
- Unauthorized modifications or repairs
- Normal wear beyond restoration limits
- Products purchased from unauthorized sellers
- Missing proof of purchase
- Shipping costs
- Customs duties and import taxes
Autic World reserves the right to refuse service where products cannot be safely restored or repaired.
How to Request Service
To request refurbishment or repair services, please contact us with:
- Order number
- Proof of purchase
- Product details
- Description of the issue
- Photographs of the jewelry
Autic World
Email: hello@auticworld.com
Website: https://auticworld.com
Our customer support team will guide you through each step of the process.
Frequently Asked Questions
How many complimentary refurbishment services are included?
Eligible jewelry includes up to two complimentary refurbishment services within three years from the original purchase date.
Are repair services included?
Yes. Eligible damaged jewelry may be inspected for repair. If replacement parts or additional labor are required, we will provide a quotation before beginning any chargeable work.
Who pays for shipping?
Customers are responsible for shipping the jewelry to Autic World and return shipping after service completion, including any applicable customs duties or import charges.
Is a lost diamond covered?
No. Lost, stolen, or missing diamonds are not covered under this policy. Customers are responsible for the cost of replacement diamonds and any associated setting or labor charges.
Do I need proof of purchase?
Yes. A valid order confirmation or proof of purchase is required to verify eligibility.
How long is the policy valid?
The complimentary refurbishment benefit is available for three (3) years from the original purchase date.
Can every product be repaired?
Not always. Each jewelry piece is professionally inspected to determine whether refurbishment or repair is possible while maintaining our quality standards.
Our Commitment
At Autic World, we stand behind the craftsmanship and quality of every jewelry piece we create. Our Jewelry Refurbishment & Repair Policy reflects our commitment to helping customers maintain the beauty, comfort, and longevity of their jewelry long after purchase.
Whether your jewelry requires professional refinishing, cosmetic restoration, or repair following everyday use, our experienced service team is committed to delivering trusted workmanship and exceptional customer care. We believe premium jewelry should continue to perform beautifully for years to come, and our after-sales support is designed to provide confidence with every Autic World purchase.