Refund Policy

At Autic World, we are committed to delivering exceptional craftsmanship and a seamless shopping experience. Every creation is carefully inspected before dispatch. If your purchase does not meet your expectations, we offer a transparent return and refund process designed to ensure fairness for both our customers and our brand.

This Refund Policy applies to all purchases made through www.auticworld.com.

15-Day Return Window

You may request a return within 15 calendar days from the date your order is delivered.

Return requests submitted after this period may not be eligible for approval unless required by applicable consumer protection laws.

Return Eligibility

To qualify for a return, your item must:

• Be unused and unworn
• Be in the same condition in which it was received
• Include all original tags, certificates, accessories, and packaging
• Be accompanied by proof of purchase (order confirmation or invoice)
• Pass our Quality Assurance inspection after being received

Items that do not meet these conditions may be rejected or returned to the customer.

How to Request a Return

To initiate a return, please contact our Concierge before sending any product back.

Email: hello@auticworld.com

Please include:

• Order Number
• Full Name
• Reason for Return
• Photographs (if the item is damaged, defective, or incorrect)

Once approved, we will provide:

• Return Authorization
• Return Instructions
• Return Shipping Address
• Return Label (where applicable)

Products returned without prior authorization will not be accepted.

Return Shipping

Unless the return is due to our error (incorrect, defective, or damaged product), customers are responsible for return shipping costs.

Customers should:

• Use secure protective packaging
• Choose a trackable shipping service
• Retain proof of shipment until the return has been processed

Autic World is not responsible for returns lost or damaged during transit to our facility.

Damaged, Defective or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive a damaged item, a manufacturing defect, or an incorrect product, contact us within 48 hours of delivery.

Please provide:

• Order Number
• Clear photographs
• Description of the issue

Once verified, we will arrange an appropriate resolution, which may include replacement, repair, exchange, or refund, depending on the circumstances and applicable consumer laws.

Non-Returnable Products

The following products are generally not eligible for return or refund:

• Personalized or engraved jewelry
• Custom-made or made-to-order products
• Products showing signs of wear or damage after delivery
• Items altered, resized, repaired, or modified by anyone other than Autic World
• Products without original packaging, certificates, or tags
• Gift cards (where applicable)

These exclusions do not affect your statutory rights for defective or incorrectly supplied products.

Exchanges

If you would like a different size, style, color, or product, the quickest option is:

• Request a return (subject to approval)
• Once approved, place a new order for the preferred item

Exchange availability depends on stock at the time of processing.

Refund Process

After receiving your returned item, our Quality Assurance team will inspect it.

You will receive an email confirming:

• Return received
• Inspection completed
• Refund approved or declined

If approved, your refund will be processed to the original payment method.

Refund Timeline

Approved refunds are typically processed within 10 business days after inspection. Please note that your bank or payment provider may require additional time to complete the transaction.

If more than 15 business days have passed since refund approval, please contact hello@auticworld.com.

International Orders

For international purchases:

• Original shipping charges are generally non-refundable unless required by applicable law
• Customs duties, import taxes, VAT, GST, brokerage fees, or similar government charges are generally non-refundable
• Customers are responsible for any return shipping costs unless the return results from our error

Order Cancellation

Orders may be cancelled before production or dispatch.

Once production has begun, particularly for personalized or made-to-order items, cancellation may no longer be possible. Please contact us immediately if you need to modify or cancel an order.

Quality Inspection

Every returned product undergoes a Quality Assurance inspection. Refunds will only be approved after verifying that the returned item complies with this Refund Policy. If a return does not meet our eligibility requirements, we may decline the refund and return the product to you.

Why Shop with Autic World

Every Autic World creation reflects our commitment to responsible luxury, exceptional craftsmanship, and customer satisfaction. Our refund process is designed to provide transparent policies, fair quality inspections, secure handling of returns, timely communication, reliable customer support, and confidence with every purchase.

Contact Us

If you have any questions regarding returns or refunds, please contact our Concierge.

Email: hello@auticworld.com
Phone: +91 88662 10072
WhatsApp: +91 88662 10072

We aim to respond to all enquiries within 1–2 business days.

For our full return process, see our Returns & Exchanges policy.